FAQs

Snap Trade Labs Private Limited is a fintech-enabled platform that provides payment processing and settlement infrastructure for e-commerce businesses and online merchants. We act as an intermediary to facilitate secure transactions between customers and sellers.

No, we do not sell or own any products. All products listed on the platform are offered by independent merchants. We only facilitate payment processing and settlement services.

We support multiple payment options including UPI, debit/credit cards, net banking, and digital wallets through secure payment gateways.

Yes, all transactions are processed through secure and encrypted systems with strict compliance and fraud monitoring mechanisms.

Payments may be temporarily held for verification, fraud prevention, or compliance checks. This ensures a secure transaction environment for all users.

You can onboard as a merchant by completing our registration process and submitting required KYC and business documents.

Typically, PAN, Aadhaar, GST (if applicable), and bank account details are required for verification and compliance.

Payments are collected from customers and held in a controlled account before being settled to merchants after verification and reconciliation.

We use advanced security measures including encryption, secure APIs, and access controls to protect all user and transaction data.

Please contact our support team with transaction details. We will assist you in resolving the issue in coordination with the merchant or payment partner.

You can reach us via email at support@snaptrade.one for any queries or assistance.