Privacy Policy

Snap Trade Labs Private Limited

Effective Date: 20/03/2026

Snap Trade Labs Private Limited (“Company”, “we”, “our”, or “us”), a company incorporated in the year 2024 and having its registered office in Madurai, Tamil Nadu, India, is committed to ensuring the highest standards of privacy, confidentiality, and data protection for all individuals and entities interacting with its platform. As a fintech-enabled infrastructure provider supporting e-commerce ecosystems, the Company operates at the intersection of financial data, transactional systems, and user identity frameworks. Accordingly, we recognize that the collection and processing of personal and financial data must be conducted with utmost responsibility, transparency, and adherence to applicable legal and regulatory standards.

This Privacy Policy is intended to provide a detailed explanation of how user information is collected, processed, stored, shared, and protected when users access or utilize our services, including but not limited to payment processing, merchant onboarding, settlement management, API integrations, and transaction monitoring systems. By using our platform, you expressly consent to the practices described in this policy.

The Company collects information through multiple channels, including direct user input, automated system logging, third-party integrations, and compliance verification processes. Personal information collected may include, but is not limited to, full name, contact details such as email address and mobile number, business registration details, and other identifying information required during account creation or merchant onboarding. For regulatory compliance under Know Your Customer (KYC) and we may collect and verify official identification documents such as Permanent Account Number (PAN), Aadhaar, Goods and Services Tax (GST) registration certificates, bank account details, and other supporting documentation as required by law or our banking partners.

In addition to identity-related data, we collect transactional and financial information that is essential for the functioning of our platform. This includes details of payments initiated, payment methods used, transaction timestamps, settlement records, refund history, and reconciliation logs. Such information is critical for ensuring accuracy in financial reporting, enabling dispute resolution, and maintaining a verifiable audit trail. Furthermore, we collect technical and behavioral data such as IP addresses, browser types, device identifiers, operating systems, geolocation data (where permitted), and user interaction patterns. This data is collected through cookies, server logs, and analytics tools to enhance platform performance, detect anomalies, and improve user experience.

The primary purpose of collecting and processing this information is to enable the seamless operation of our services. This includes facilitating secure payment transactions, managing escrow or nodal accounts, executing merchant settlements, verifying user identities, detecting and preventing fraudulent or suspicious activities, and ensuring compliance with applicable regulatory requirements. Additionally, the data may be used for internal analytics, service improvement, customer support, and communication of important updates, including policy changes and security alerts.

Snap Trade Labs Private Limited maintains strict controls over the sharing and disclosure of user information. Data may be shared with authorized third parties such as banking institutions, payment gateways, compliance verification agencies, cloud service providers, and regulatory authorities, strictly on a need-to-know basis. All such entities are bound by confidentiality obligations and are required to adhere to data protection standards equivalent to those maintained by the Company. Under no circumstances do we sell, lease, or commercially exploit user data for third-party marketing or advertising purposes.

We implement robust security measures designed to protect user data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data during transmission and storage, secure API communication protocols, role-based access controls, intrusion detection systems, and periodic security audits. Despite these safeguards, users acknowledge that no system is entirely immune to risks, and they are encouraged to adopt best practices such as safeguarding login credentials and reporting suspicious activity promptly.

Data retention practices are aligned with business needs and regulatory requirements. User data is retained for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal obligations, resolution of disputes, and maintenance of financial records. Even after account closure, certain data may be retained for statutory or audit purposes in accordance with applicable laws.

Users are granted certain rights with respect to their personal data, including the right to access, correct, update, or request deletion of their information, subject to legal and operational constraints. Requests for data modification or deletion may be submitted through official communication channels, and the Company will make reasonable efforts to respond in a timely manner.

The platform utilizes cookies and similar technologies to enhance user experience, analyze usage patterns, and deliver optimized functionality. Users may manage cookie preferences through browser settings; however, disabling cookies may limit certain features of the platform. Additionally, our services may contain links to third-party websites or integrations, and we are not responsible for the privacy practices or content of such external entities.

This Privacy Policy may be revised periodically to reflect changes in technology, regulatory requirements, or business practices. Continued use of the platform following such updates constitutes acceptance of the revised policy. Users are encouraged to review this page regularly.

For any queries, concerns, or requests related to this Privacy Policy, users may contact us at support@snaptrade.one.